Frequently Asked Questions
Everything you need to know about your Syrup beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Are Syrup products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Syrup products are 100% cruelty-free and our entire current collection is vegan-friendly, containing no animal-derived ingredients.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, Syrup ships to the United States, Canada, and select European countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I check which shade is right for me?
We offer a virtual shade-finder tool on each product page. If you are still unsure, you can email a photo of yourself in natural lighting to our beauty experts at [email protected].
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.